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I flew from Orlando to Dallas to Las Vegas yesterday and when I received household and unpacked, I found amongst my products was missing from one of my checked bags.It was a shaving package which was in a zippered pocket on the surface of a bag. I identified as customer service in Las Vegas and was advised there is nothing they might do.
I are an AA shopper for over twenty five a long time. Your service is now disappointing to state the least. It's in all areas of service from sign in to , tavel to baggage dealing with.
On 7/19/2013 I flew by means of American Airways from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Worthy of airport. I'd the worst practical experience I've ever experienced While using the American Airlines Reps there and Once i known as buyer service they had been no help either. First, a person of your respective representatives sent us to the wrong gate; I had to inquire a consultant where by our flight can be departing from simply because a gate amount wasn't on my boarding pass. We went to the gate instructed and were despatched to the wrong gate, since we ended up at the wrong gate we did not listen to our departing flight information resulting in us to overlook our flight. We went to the counter asking for a status of our flight mainly because we had heard almost nothing, one AA attendant in the station was not prepared to glimpse just about anything up since she was typing or carrying out another thing. I explained to her that it absolutely was important since we could miss out on our flight. She didn’t treatment. While there was a lengthy line of folks waiting around to speak with the only AA rep offered. I waited in line for as long as I could, I then observed an AA agent strolling by and I ended her for help, she claimed there was nothing she could do and sent us to another AA desk. We went to that desk and we had been advised our airplane was correct there exterior getting ready to just take off Which they might not let's to the airplane since when they known as the AA Associates on the plane and check with them to watch for us it makes Most people crazy?
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This was absolutely unfair to me- I compensated to get a seat and obtained 1/2 seat, I paid out further for “additional home†and received no place. This was a very not comfortable expertise for me.
We are sorry that you just weren't happy with the complimentary voucher that we supplied. However, the voucher was meant to convey goodwill and to help make amends in a way to the inadequate service you documented. It represents an volume we think being good and realistic.
my grand mom have a flight from Ecuador two/eighteen/sixteen (prevent in Miami)in path to Big apple,when she was ready to acquire her baggage what a surprise she received!!her luggage was damaged and any individual inside steal some superior that was inside,also the zipper was violated(broken)she missing in merchandise that she carry it to my loved ones with the cost about $350 when she knowledgeable what happens in AA counter in JFK NY they provided to changed her completely new luggage by having an utilised and old just one that appears like they pick up inside the garbage!!.also they mentioned that to repair can take about four months!
We are so incredible upset with this type of mis-remedy and lousy administration by American Airways and won't ever fly you again.
My husband And that i experienced top notch tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June 6th. We ended up supposed to get there in Denver at one:thirty pm. The leg outside of Charlotte, nc was an complete nightmare. We had been delayed, experienced a crew alter, no water or ice, and many others.
I am sorry to express that our knowledge on the AA counter in Newark was fewer than stellar – Of the two consumer service reps on the counter aiding passengers examining in, just one committed her time to ONLY First Class travellers, and one other girl seemed to do as small as you can – far too hectic stressing about what Absolutely everyone else was doing – all other than what she could BE executing! As the road grew for a longer time, the considerably less fascinated she became, and her Mindset was his explanation horrific – It took us fewer time to get to the Airport than it did standing in line to examine in! (more than one hour with only four people today before us). By the time we stepped up to your counter – a brand new consultant bought on board – we needed to “quiet ourselves down†– it is possible to think about how one other forty or so people today started to sense powering us! When you regularly attempt to inform us, you “care†concerning the passenger, and this unique could use a bit of Mind-set adjustment – or find her An additional position!
no. 0012309351902 from SNA to DFW. I used to be issued foreseeable future flight passes great for just a 12 months. I am writing to ask for you waive the $200 transfer demand when I'm able to make use of the passes.
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I flew on American airlines for The very first time and very last. our baggage was weakened with black grease on it large hunks out with the handles and wheels. your airplane was dirty and really unpleasant. the flight crew was not pleasant in any respect. My granddaughter was with me and is also about 6ft tall no room for her legs and individual laid back in her seat and he or she could not transfer in the least in her seat.